How do I know I selected the right mover?
A reputable mover will be licensed and insured and will have an established place of business for at least 10 years. A visit and inspection of a prospective mover’s facility will indicate his ability to serve you properly.

How can I be sure I have an accurate estimate?
Final prices paid may vary from the calculated cost for binding and non-binding estimates. An accurate survey, including an accurate box count, is the first step toward receiving a realistic price quote.

What can change the price of my move?
Additional charges may be incurred under the following circumstances:

• If your shipment is delivered into an elevator building.
• If access to your residence is more than 200 feet from our parked truck to your front door.
• If your shipment must be carried up one or more flights of stairs.

How will I be charged for packing?
Packing charges are based on the number of boxes packed by the mover. This is the most variable portion of your moving cost. To get an accurate packing estimate it is necessary to have an accurate list of what you want packed.

How do I pay for my move?
Be certain to have a bank check to pay the driver for your move. Personal checks are not an acceptable form of payment. The only method of payment accepted is bank check or cash.

What is not covered for damage?
Movers generally do not assume responsibility for the following:

• Documents, currency, jewelry, precious stones, furs and articles of extraordinary value, unless specifically listed on the Bill of Lading prior to moving.
• Loss or damage due to breakage of china, glassware or similar fragile items, unless packed and unpacked by the carrier or unless visible exterior damage is done to the containers and documented on delivery.
• Mechanical operating condition of appliances and electronics.
• Missing items not inventoried specifically by the driver and documented as missing on delivery, and items previously broken, repaired or glued.
• Damage to items not documented on delivery.

If there are any damages, how long do I have to file a claim?
Although you have nine months to file a claim, you are most likely to receive an equitable settlement if you document damage on delivery and file immediately.

How much notice do I need to give you to book a moving date?
We can accommodate most moves as long as we have two weeks notice, with a firm date. If you have less notice, call us before agreeing to a firm date and we will do everything we can to accommodate you.

Are there any items I should not ship?
Do not pack or ship flammable items, propane tanks, liquid detergents, aerosol cans or any items that may cause damage to your shipment. This could void insurance coverage if there is an unforeseen problem.

How do I keep communications open on moving day?
Telephone and utilities should not be turned off until the day after you move.